1. General information
This privacy policy explains how Titan Auto processes personal data when inquiries are received through the website, service agreements are concluded or performed, invoices are issued, logistics are organized, customs formalities are handled, or other vehicle-import-related processes take place.
The company processes data in line with the EU General Data Protection Regulation (GDPR), Lithuanian law and the principle of data minimization. We collect only the data needed to handle an inquiry, provide a service or fulfill a legal obligation.
2. Personal data processed
The company may process the following personal data:
- name, surname or the name of a company contact person;
- phone number, email address, home or business address if needed for the service;
- personal code, company code or other data needed for contract and accounting documents when applicable;
- bank account and payment details when payments are made;
- vehicle data, VIN, LOT number, vehicle link, auction information, budget and related documents;
- the inquiry message, communication history, IP address and browser or device technical information when needed for security and inquiry administration.
3. Purposes and legal basis
Personal data is processed for the following purposes:
- to respond to an inquiry and prepare a preliminary vehicle price estimate;
- to conclude, manage and perform representation or other service agreements;
- to organize vehicle inspection, auction purchase, transport, customs and registration processes;
- to fulfill accounting, tax and other legal obligations;
- to secure the website and forms, resolve disputes and protect the company’s legitimate interests.
4. Cookies and convenience data
The website may use technical cookies required for proper operation. If analytics are introduced later, analytics cookies may also be used, but at this stage no additional tracking logic is loaded.
For convenience, the email address entered by a user may be saved in the browser localStorage on the same device so it can be automatically filled in other website forms. This data is used only for autofill convenience and can be deleted in the browser at any time.
5. Data retention
Data is kept no longer than necessary for the purpose for which it is processed:
After the retention period expires, data is deleted, anonymized or archived only to the extent permitted by law.
- inquiry and communication data is usually kept for up to 24 months if the inquiry does not turn into a contractual relationship;
- contracts, order sheets and invoice documents are kept for the period required by law, usually up to 10 years;
- customs, import and transport documents are kept for as long as required by applicable law;
- technical security logs are kept for the shortest reasonable period needed to maintain website security.
6. Data disclosure
Data may be disclosed only to recipients whose involvement is necessary to perform services or legal obligations:
Data may be transferred outside the European Economic Area only when it is necessary for the vehicle purchase, auction, transport or document-handling process, and only in compliance with applicable data protection requirements.
- logistics partners, transport companies, port, shipping and warehousing providers;
- customs brokers, auction, document and other third-party service providers;
- accounting, legal, IT, email and website maintenance providers;
- public authorities when required by law.
7. Data subject rights
The data subject has the right to:
Requests are submitted by email. Replies are provided no later than within 30 calendar days, except where the law allows an extension of the deadline.
- receive information about the processing of their data;
- access the data being processed;
- request correction of inaccurate or incomplete data;
- request deletion of data when it is no longer needed or is processed unlawfully;
- restrict processing or object to processing where a valid basis exists;
- receive data in a structured, commonly used format where the right to data portability applies.
8. Data security
The company applies organizational and technical measures designed to protect personal data from unauthorized access, loss, alteration or unauthorized disclosure. Access to data is granted only to persons who need it to handle inquiries, agreements, logistics, accounting or legal obligations.
9. Complaints
If you believe your personal data is being processed improperly, you may first contact the company by email. You also have the right to contact the State Data Protection Inspectorate at vdai.lrv.lt.
10. Changes to this policy
The company may update this privacy policy when laws, website functionality, data processing practices or service processes change. The latest version is published on the company website.
Titan Auto, UAB, Klaipėda, Lithuania. This base version of the privacy policy is prepared from the client-provided legal source text.
11. Contact
Questions about data processing can be sent by email [email protected].